1. Introduction

Naksha Planet ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nakshaplanet.com or engage our home design services.

By using our website or services, you acknowledge that you have read and understood this policy. If you disagree with any part, please discontinue use of our website and services.

2. Information We Collect

Information you provide directly:

• Full name, email address, and mobile number submitted through inquiry or contact forms
• Your city and state of residence
• Plot size, project requirements, and design preferences shared during consultation
• Payment and billing information (processed securely through our payment partners)
• Messages and attachments you send to our team via WhatsApp, email, or our website

Information collected automatically:

• Browser type, IP address, and device information
• Pages visited, time spent on each page, and referral URLs
• Cookie data and similar tracking technologies (see Section 5)
• UTM parameters and marketing source information

3. How We Use Your Information

We use the information we collect to:

• Respond to your design inquiries and provide quotations for our services
• Deliver home design packages and communicate about your project
• Process payments and maintain billing records
• Send project updates, design revisions, and relevant service communications
• Improve our website experience and understand how visitors interact with our content
• Send marketing communications where you have opted in (you may opt out at any time)
• Comply with our legal obligations under Indian law

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our website, processing payments, or delivering our services (bound by confidentiality obligations)
• Legal requirements: When required by law, court order, or government authority under Indian law
• Business transfers: In the event of a merger or acquisition, your data may transfer as part of that transaction — you will be notified in advance
• With your consent: In any other circumstances with your explicit prior consent

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage analytics. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential cookies: Required for basic website functionality (cannot be disabled)
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies: Used to track campaign performance and serve relevant content

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure cloud storage with access controls limited to authorised team members
• Regular review of our data collection and storage practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active clients: For the duration of your project and a period of 3 years thereafter for warranty, revision, and legal purposes
• Inquiry leads: For up to 12 months from the date of inquiry, unless a project is confirmed
• Marketing contacts: Until you unsubscribe or request deletion
• Financial records: As required by Indian tax and accounting law (typically 7 years)

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian data protection law, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data where it is no longer required
• Right to withdraw consent: Withdraw consent for marketing communications at any time
• Right to grievance redressal: Raise a complaint about how your data is being processed

To exercise any of these rights, please contact us at hello@nakshaplanet.com. We will respond to your request within 30 days.

9. Third-Party Services

Our website may contain links to third-party websites and integrates with the following services:

• Google Analytics — Website usage analytics (subject to Google's Privacy Policy)
• Google reCAPTCHA — Spam protection on contact forms (subject to Google's Privacy Policy)
• WhatsApp Business — Client communication (subject to Meta's Privacy Policy)
• Payment gateways — Secure payment processing (subject to their respective privacy policies)

We are not responsible for the privacy practices of third-party services. We encourage you to review their policies before providing any personal information.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately at hello@nakshaplanet.com and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you via email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer:

Naksha Planet
Email: hello@nakshaplanet.com
Address: Rajasthan, India

We aim to respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority under Indian law.